Mobile app for housing associations
About the project
Context
Barbon Insurance Brokers works with housing corporations, where employees check and report on the status of properties on location. That process was stuck in an outdated way of working: everything was noted by hand and only processed into the system afterwards.
Problem
That double effort, first noting things on location and then transferring it into the system, cost time and left room for errors. Employees were spending unnecessary time on admin instead of on the actual work on site.
Approach
Working in an executional role, the focus was on the UX of a mobile app that makes on-site work as fast and simple as possible. Instead of filling in a long form entirely by hand, the employee takes a photo and the system already recognises much of where the problem lies. Any remaining details are noted by the employee themselves, short and to the point.
Result
The project isn’t in development yet, but it has been presented to Barbon’s CEO. He responded very positively and immediately came up with ideas to expand the app further, a strong signal that the concept resonates.
